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Governance, Efficiency and Effectiveness in GujaratIn The Making of Miracles in Indian States, edited by Panagariya, Arvind and Rao, Govinda M., New York: Oxford University Press, 2015, 311-319Archana Dholakia and Ravindra H. Dholakia
The
chapter shows that the use of modern technology and management principles in
delivery of public services and several reforms including judicial reforms have
improved transparency, accountability and interdepartmental coordination in
administration. Various illustrations suggest how the state’s efficiency is
hampered by the center’s unilateral policies, particularly when a different
political party rules the latter. ...
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Using ICT to Improve Governance and Service Delivery to the PoorIn Governance in Developing Asia, edited by Deolalikar, A.B, Jha, S. and Quising, P., Northamption: Edward Elgar, 2015, 296–322S. C. Bhatnagar
Information and
communication technology (ICT) can improve governance and the delivery of
public services to the poor. A large body of literature by multilateral
organizations already suggests that ICT can be used in diverse applications to
accelerate the dissemination of information on public services, improve their
efficiency, increase the transparency and accountability of government ...
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Customer Cyberbullying: The Experiences of India’s International-Facing Call Centre AgentsIn Boundary Spanning Elements and the Marketing Function in Organization, edited by Sadadev, Sunil, Malhotra, Neeru and Purani, Keyoor, London: Springer International Publishing, 2015, 9-32.Ernesto Noronha and Premilla D’Cruz
As boundary-spanners
performing emotional labour via virtual mode in India’s international-facing
call centres, agents often face abuse from their overseas customers. Such
misbehaviour goes beyond aversive racism to include economic, dispositional,
situational and sexual dimensions. Not only do employer organizations and
clients, in pursuit of competitive advantage, adopt service level agreements
that constrain employee agency ...
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Issues in PPPs in Ports in IndiaIn Public Private Partnership: The Need of the Hour, edited by R.K. Mishra et al. Bloomsbury India, 2014, 1-16G. Raghuram and Niraja Shukla
PPP mode of investment in Indian ports
has made a significant headway and is preferred for investments today. The 12
major ports and about 200 minor ports along the 7,500 km coastline of the
country have together traded about 935 mt of cargo in 2012-13. The traffic is
growing each year. The share ...
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What Emission Levels will Comply with Temperature Limits?In Emission Gap Report, edited by Daniel Puig, Bert Metz, Volodymyr Demkine, Nairobi: A UNEP Synthesis Report, 2014Amit Garg
The world is moving
towards a crucial new climate agreement in 2015, which could provide the
longneeded global plan to slow down climate change and enable humanity to adapt
to the unavoidable part of a changing climate. While recognizing that some
climate change is unavoidable, global leaders at the 2010 Cancun Climate
Conference agreed ...
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Lessons from the Gujarat Experience and AppendicesIn The making of miracles in Indian states edited by P. Arvind and M. G. Rao, New York: Oxford University Press, 2015, 320-326 Archana Dholakia and Ravindra H. Dholakia
This concluding chapter draws common
lessons from the three case studies, discusses the latest developments in the
states and their likely implications, and speculates on how the promise of a
changed approach to federalism that assigns an enhanced role to the states
under the newly elected Prime Minister Narendra Modi might impact the ...
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