 S. C. Bhatnagar is Honorary Adjunct Professor in the Computer And Information Systems Group. His academic research, teaching and consulting work has covered E-Commerce, E-Governance, National IT Policy, Corporate IT Strategy, MIS Design Frameworks, IT for Development and Decision Support Systems. subhash@iima.ac.in
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Using ICT to Improve Governance and Service Delivery to the PoorIn Governance in Developing Asia, edited by Deolalikar, A.B, Jha, S. and Quising, P., Northamption: Edward Elgar, 2015, 296–322S. C. Bhatnagar
Information and
communication technology (ICT) can improve governance and the delivery of
public services to the poor. A large body of literature by multilateral
organizations already suggests that ICT can be used in diverse applications to
accelerate the dissemination of information on public services, improve their
efficiency, increase the transparency and accountability of government in their
administration and so reduce corruption and facilitate citizen participation in
local governance. However, few analytical studies or impact assessments confirm
that such benefits have been delivered in large-scale projects. Bhatnagar and
Singh’s 2010 study is among those that have, and Bhatnagar (2013) recognizes
the important role of ICT in reducing corruption, but points out that it has
not been easy to harness its potential. The United Nations (2012) recommends
that the scope of e-government—ICT used in delivering government services—be
widened to transform the role of government toward cohesive, coordinated and
integrated processes and institutions. Since e-government in developing
countries in Asia is nascent, there is clearly scope to expand its deployment
to include improvement in governance.
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Abstracts of other Book Chapters authored by IIMA faculty included in this issue
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Archana Dholakia and Ravindra H. Dholakia
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Ernesto Noronha and Premilla D’Cruz
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G. Raghuram and Niraja Shukla
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Archana Dholakia and Ravindra H. Dholakia
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