Hospitals play a very important role in the delivery of healthcare services. With advances in the field of medicine, hospitals are able to offer a wide variety of health services and in doing so, hospitals depend on modern technology, consume large amount of resources, and have thus become very complex organisations. Hospital management has assumed added significance in the light of increased cost for medical care, ageing population and the potentially declining levels of service, all of which threaten the quality of service delivered. Liberalization of the insurance sector has added a new dimension to the delivery and pricing of healthcare services. Poor quality of service not only wastes resources but is positively dangerous to the health and welfare of the patients and the community at large. Hospital administrators, therefore, need a certain amount of professional management inputs so as to manage hospitals efficiently and effectively.
The objective of this programme is to equip the senior hospital managers and administrators with the necessary management inputs for efficient and effective
management of their hospitals.
• Healthcare Systems and the Role of Hospitals
• Service Quality Management
• Operations Management
• Managing Service Delivery
• Financial Management in Healthcare
• Marketing of Hospital Services:
• Medico-Legal Issues:
• Organisational Behaviour and Human Resources:
• Data Analysis for Healthcare Management:
• Strategic Management
This programme is designed for medical, para-medical, and non-medical professionals who are in the senior management and administrative positions in medium to large hospitals. The target audience for this programme would therefore include deans and directors of medical colleges, hospital superintendents, deputy superintendents, medical directors, nursing directors, heads of departments and administrators with substantial managerial responsibilities, interest and motivation to learn and improve hospital services. The programme will be geared to public, corporate, private and charitable hospitals.