In today’s world, quality is a vital determinant of business success. Business organisations need to focus on quality on a continual basis if they want to remain in business in the long run. Large scale studies have revealed that those organisations which focus on quality continually usually have larger market share, greater profits, and a happier workforce. Thus, it can be said that quality is a key ingredient for business success.
Even in the not-for-profit sector, quality is now considered a critical success factor. While many of the quality ideas originated in the manufacturing set-ups, these can be easily applied to service organisations with appropriate adaptations and modifications.
The objective of this programme is to provide senior managers of manufacturing and service organisations an in-depth understanding of quality concepts and techniques so that they can use these to enhance the quality of their products, services, and processes.
Eight Dimensions of Quality
Deming’s 14 Points for Management
Employee Involvement and Leadership for Quality
Problem Solving Tools
Statistical Process Control
Robust Design and Taguchi Method
Quality Function Deployment
Quality Risk Management
This programme is intended for senior managers in manufacturing and service sectors who require an in-depth understanding of quality management concepts and techniques that are needed for leveraging quality as a key ingredient for business success.
This programme will use a combination of case studies, discussions and lectures.