In today’s world, quality is a vital determinant of business success. Business organisations need to focus on quality on a continual basis if they want to remain in business in the long run. Large scale studies have revealed that those organisations which focus on quality continually usually have larger market share, greater profits, and a happier workforce. Thus, it can be said that quality is a key ingredient for business success.
Even in the not-for-profit sector, quality is now considered a critical success factor. While many of the quality ideas originated in the manufacturing set-ups, these can be easily applied to service organisations with appropriate adaptations and modifications.
The objective of this programme is to provide senior managers of manufacturing and service organisations an in-depth understanding of quality concepts and techniques so that they can use these to enhance the quality of their products, services, and processes.
• Leadership for Quality
In this module we understand the important role played by top management of an organization in instituting a culture of high performance and excellence using the Deming’s 14-points for Management as a framework. The need for employee involvement and engagement in sustaining the culture of excellence is discussed.
• Quality Improvement Methodologies
In this module we examine the two popular quality improvement methodologies PDCA and DMAIC. We examine the importance of these methodologies to implement a culture of Continuous Improvement in an organization.
• Statistical Process Control
In this module we examine some time tested methods of controlling quality of products and services at all three stages of a production system -input, process and output. The key ideas underlying sampling inspection plans and control charts are highlighted.
• Quality by Design
In this module we examine the importance of experimentation in improving the quality of products and services. The principles of designing effective experiments to identify the optimal settings of key factors that lead to better products and services are discussed. The ideas of G. Taguchi on robust product design are discussed in this context.
• Quality Systems and Risk Management
In this module we discuss the importance of Quality Systems such as ISO-9000 in management of quality. The important role played by quality systems is managing risk is highlighted.
• Big Data Analytics for Quality
In this module we discuss the exciting possibilities thrown up by the availability of Big Data for improving quality of products and services. The availability of IoT data has made it possible for organizations to engage in predictive maintenance and social media data on service quality failures are helping organizations to redesign processes. It is widely expected that Big Data Analytics would help organizations dramatically improve their quality of offerings in the coming years.
This programme is intended for senior managers in manufacturing and service sectors who require an in-depth understanding of quality management concepts and techniques that are needed for leveraging quality as a key ingredient for business success.
The pedagogy will use a combination of case studies, group discussions and lectures.