This course is intended for senior executives working in professional service firms (PSFs) and in the business of providing advisory services such as management consulting, investment banking, legal, real estate, accounting, financial services, advertising, IT consulting, engineering consulting, HR consulting, R&D, education, architecture, etc. PSFs have unique strategic and organizational requirement as their key assets are knowledgeable people who create value for clients. Managing these organisations is a challenge, as leaders have to strategise to attract the best talent, create a professional ecosystem and deliver extraordinary client service. India’s service market offers tremendous growth opportunities to PSFs. This course is designed to help individuals with administrative positions in PSFs reflect on and improve their capability to lead their organisations effectively. Through intense case discussions on PSFs, interactive lectures and exercises, participants will deliberate on what it takes to be an effective leader of a PSF and how they can improve their competencies.
Participants will learn the following
Strategic planning process for long-term success of PSFs
Change management for creating a high-performance culture
Hiring and retaining highly competent employees for knowledge-intensive organisations
Proactive client relationships for repeat business
Relevance of professional eco-systems for sustainable growth
Develop strong emotional intelligence for leading self and others
Digitisation, disruptive innovation, and entrepreneurship for growth
Identifying and nurturing the next generation of partners. Balancing professional work against leadership responsibilities
Align organisational vision and strategy with implementation for impact
Peer learning opportunity because of diverse set of participants from various professions
Faculty with interest in PSFs backed by deep research and teaching expertise
Strong contextualisation of cases and readings
The course is intended for individuals who have administrative responsibilities in their PSFs. Thus, it is most valuable for chairmen, managing partners, members of executive committees, chief operating officers and executive directors, practice and office heads. Individuals who have been identified to take these responsibilities but have not yet assumed them may also find the course useful.
The case method of study will be the primary educational method. We will focus primarily on case studies of professional service firms. Additionally, we will employ a mix of lecture-discussions, exercises and simulations. Participants will be encouraged to engage with the sessions as protagonists of situations and through reflection and deliberation arrive inductively at personal insights that will help them be more effective as PSF leaders.