All-encompassing in its features, an ERP package can store, retrieve, and process transactions of all business functions of an organization in an integrated fashion. Implemented on a computer network using client/server or web technology or on a cloud platform, an ERP package accomplishes its tasks through enterprisewide shareable databases. More than two decades have passed since organizations started implementing ERP. Many organizations that have implemented ERP successfully are moving to next version of ERP. Several others have implemented other softwares such as Customer Relationship Management (CRM) or Supply Chain Management (SCM) which takes advantage of ERP solutions. Certain organizations have faced problems in first ERP implementation but are still considering going for the next version. ‘Cloud Computing’ brings another opportunity to the IT managers. Linking ERP with CRM, SCM or BI provides another opportunity to develop complete ‘Enterprise Systems.’

If properly implemented, an enterprise system can provide significant competitive benefit to the user organization. Yet, the reported experiences in using this technology are a mixture of successes and failures. The enthusiasm with which enterprise-wide projects are initiated is rarely matched by the resources and effort committed to its implementation. The time required for the implementation project is usually under-estimated. In some cases, the performance of the system after implementation did not match with the expectations raised at the time of its selection. It is, therefore, vital for the prospective users of this technology to be clear on the factors that contribute to the success of large scale IT implementation and to fully realize the implications of adopting an enterprise solution.

This programme analyses the above issues and helps the participants view all Enterprise Applications in the right perspective.